Support
A real person will read and reply, not AI.
Email us at help@pekudei.ai. We reply within one business day, Sunday through Friday, and we do not answer on Shabbat or Yom Tov.
What to include
- The name of your shul and the address of your Pekudei site
- What you were doing and what you expected to happen
- The exact wording of any error message, or a screenshot
- For a payment or a deposit: its date and amount. Never send a full card or bank account number.
Common questions
A member says they paid and it does not show. Send us the date, the amount and how they paid. We will trace it from the processor to the bank deposit and to the member's pledge or invoice.
The agent sent a match to review and I am not sure about it. Leave it in the queue and write to us with the payout reference. Nothing is posted until someone approves it.
We are moving from another system. We import your data from ShulCloud, ChabadMS and Rakefet. Write to us before you cancel the old system so we can check the export together.
We want our data out. It is yours. Ask and we will send a full export in Excel, CSV or plain text.
Security reports
If you believe you have found a security problem, write to help@pekudei.ai with the subject "Security report". Please do not post it publicly before we have had the chance to fix it.